Questions
Before you ride
How do I book a ride?
Fill out the short request form on our homepage with your pickup, date and time. We'll text you within minutes to confirm the price and details. Your ride is reserved once you receive our confirmation.
How far in advance should I book?
We recommend 24 hours for airport transfers and 48 hours or more for hourly service, events and delegations. Same-day rides are often possible, so send a request and we'll tell you right away.
Do you track my flight?
Yes. We track every flight at Reagan National (DCA), Dulles (IAD) and BWI. If your flight lands early or late, your chauffeur adjusts. Domestic arrivals include 60 minutes of complimentary wait time after landing, and international arrivals include 90 minutes.
Where will my chauffeur meet me?
For airport pickups, your chauffeur meets you at arrivals or baggage claim and handles your luggage. For privacy, we can hold a sign with initials or a code word instead of your name. For other pickups, your chauffeur arrives 15 minutes early and texts you on arrival.
What areas do you serve?
Washington DC, Maryland and Virginia, including all three major airports. Long-distance trips to Philadelphia, New York and beyond are available on request.
What vehicle will I ride in?
A late-model Cadillac Escalade or similar luxury SUV, immaculately clean, with water and phone chargers on board. For groups, delegations and motorcades, we arrange multiple matching vehicles with one point of contact.
How does pricing work?
Airport transfers are a flat rate, with no surge pricing. Hourly service has a 3-hour minimum, and full-day service covers 10 hours. Your quote shows the full price before you confirm. Tolls and parking are billed at cost.
Is my information kept confidential?
Always. Your itinerary, guests and conversations stay private, and we never share passenger details with anyone. Confidentiality agreements are available on request for executives, embassies and public figures.
Do you offer corporate and embassy accounts?
Yes. Accounts include priority dispatch, monthly invoicing and a dedicated contact for your team or delegation. Email contact@capitolblackline.com to request a proposal.
What is your cancellation policy?
Airport and one-way rides can be cancelled free of charge up to 24 hours before pickup. Hourly bookings can be cancelled free up to 48 hours before, and Signature Service up to 72 hours before. Full details are in our Terms of Service.
What happens if my chauffeur is late?
That ride is on us. Our On-Time Promise means that if we're late to your pickup through our own fault, you don't pay for the ride.
Can you provide child seats?
Yes, at no extra charge. Just mention it when you book and tell us your child's age.
How can I pay?
We accept all major credit cards. Corporate and embassy accounts can be invoiced monthly.